Terms of Service

These Terms of Service are an agreement between you and Prosieve, Inc., doing business as Alia, and the affiliates that operate Alia (“Alia,” “we,” “us,” or “our”). The “Service” includes Alia’s websites, applications, APIs, artificial-intelligence features, integrations, and related support.

By creating an account, accepting an order, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use Alia for an organization, you represent that you can bind it and “Customer” means that organization. A signed order or other written agreement controls if it conflicts with these Terms.

Alia is offered for business and professional use, not personal, household, or consumer use.

You must be at least 18 years old, able to enter a binding contract, and authorized by your organization to use Alia. You must provide accurate account information, protect your credentials, and promptly report suspected unauthorized access.

Workspace owners and administrators may invite or remove users, configure permissions and integrations, manage connected data, and control the workspace. Customer is responsible for its users and for setting access appropriately.

Alia connects information from workplace tools and uses software and AI to help teams understand work, organize company context, answer questions, surface commitments and risks, prepare communications, and coordinate follow-up. Features may include organization-specific memory, summaries, recommendations, drafts, workflows, and actions in connected services.

We may add, change, or remove features, integrations, models, and usage limits. Preview, beta, and early-access features may be incomplete, change without notice, and be subject to additional terms.

Customer decides which services to connect and which channels, calendars, files, meetings, repositories, or other sources Alia may access. Customer authorizes Alia to process that information as needed to provide the requested features and according to Customer’s configuration.

Alia is designed to keep connected information within its existing audience. If a feature would cross a visibility boundary, Alia may ask an authorized holder of the information to approve sharing before making it available to a new audience. An approval within Alia does not change permissions in the connected service.

Customer represents that it has:

• the rights and authority needed to provide the data to Alia;
• given required notices and obtained required consents, including for workplace monitoring and meeting recording or transcription;
• configured access consistently with third-party terms, internal policies, and applicable privacy, employment, and recording laws; and
• a lawful basis to process information about employees, contractors, meeting participants, customers, and other people in the data.

“Customer Content” means information submitted to or accessed by Alia for Customer, including messages, files, meeting notes, recordings and transcripts, calendar events, directory data, prompts, instructions, and connected-service data. Customer and its licensors retain their rights in Customer Content.

Customer grants Alia a worldwide, non-exclusive, limited license to host, copy, transmit, index, transform, display, and otherwise process Customer Content only as reasonably necessary to provide, personalize for Customer, maintain, support, secure, and improve the Service; comply with law; and enforce these Terms.

This includes creating Customer-specific summaries, entities, relationships, observations, commitments, indexes, and embeddings. It does not transfer ownership of Customer Content to Alia or give Alia a right to use Customer’s name or logo in marketing without permission.

To the extent permitted by law and subject to third-party rights, Customer may use output generated specifically for it. Output may not be unique, and others may receive similar output. Alia retains all rights in the Service, models, methods, templates, and underlying technology.

AI and source systems can be inaccurate, incomplete, or outdated. Output may identify the wrong person, miss context, or suggest an unsuitable action. Customer and users must review material output, verify source evidence, and apply qualified human judgment before relying on it or communicating it.

If Customer enables Alia to draft, schedule, send, post, update, or otherwise act in a connected service, Customer is responsible for the instructions, approval rules, permissions, recipients, and consequences. Alia does not provide legal, medical, financial, employment, or other professional advice.

Alia may use usage, performance, diagnostic, and operational data to run, secure, analyze, and improve the Service. We may use aggregated or de-identified data for analytics, research, benchmarking, and product development, provided it does not identify Customer or an individual and we do not attempt to re-identify it.

We do not use Customer Content to train generalized AI or machine-learning models unless Customer affirmatively opts in under separate terms. We never use data obtained through Slack APIs to train AI or machine-learning models, even if Customer opts in to other model-improvement terms. We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or machine-learning models. Provider-specific restrictions continue to apply.

If you voluntarily provide ideas or feedback, you allow Alia to use them without restriction or payment, provided we do not publicly identify you as the source without permission.

You must not use the Service to:

• break the law or violate intellectual-property, privacy, or other rights;
• submit data you are not authorized to use, or monitor or record people without required notice, consent, and safeguards;
• distribute malware, spam, harassment, deception, unlawful discrimination, or content that exploits or endangers people;
• impersonate another person or deceptively present AI-generated communications as human;
• make fully automated decisions with legal or similarly significant effects, including hiring, firing, promotion, discipline, compensation, credit, housing, insurance, healthcare, or education, without legally sufficient human review and safeguards;
• probe, disrupt, overload, bypass, or gain unauthorized access to the Service or another system; or
• reverse engineer, scrape, resell, or use the Service or its output to build a competing product or model, except where prohibited by law.

Alia interoperates with third-party products and AI providers. Their products are governed by their own terms and privacy practices, and Alia does not control their availability, changes, data, or performance. We may replace a provider or model with a reasonably comparable alternative.

Revoking a connection generally stops new access but does not automatically delete content already imported into the Alia workspace. Workspace administrators may request deletion as described in the Privacy Policy or a separate agreement. Removing the Alia app from Slack is governed by the Privacy Policy requirement to delete associated Customer and personal data, including Slack-derived records, within 14 business days. Only irreversibly aggregated or de-identified information and minimum content-free compliance records may remain as described in that Policy.

Fees, usage limits, subscription periods, renewals, and payment terms are stated in the applicable order or checkout. Unless an order says otherwise, fees are non-cancelable and non-refundable except where required by law. Customer is responsible for applicable taxes other than taxes on Alia’s net income.

We may change pricing for a future renewal or new purchase with reasonable advance notice. Failure to pay undisputed amounts may result in suspension after notice and a reasonable opportunity to cure.

Each party will use the other party’s non-public confidential information only to perform under the agreement and will protect it using at least reasonable care. Customer Content is Customer’s confidential information. This duty does not cover information that is public without breach, independently developed, or lawfully received without a confidentiality duty.

Alia and its licensors own the Service and all related software, designs, documentation, trademarks, models, workflows, and technology. Subject to these Terms and applicable fees, Alia grants Customer a limited, non-exclusive, non-transferable right during the subscription for authorized users to use the Service for Customer’s internal business.

We may suspend or limit access when reasonably necessary to address a security risk, unlawful use, material breach, harm to the Service or others, or nonpayment. When practical, we will give notice and an opportunity to cure. Either party may terminate for an uncured material breach after 30 days’ written notice, or immediately if the breach cannot be cured.

When the agreement ends, the right to use Alia ends. Administrators should export needed data beforehand. We may delete or de-identify Customer Content after the applicable retention period, subject to backups, legal obligations, disputes, and separate agreements.

Customer will defend and indemnify Alia and its affiliates, personnel, and agents against third-party claims and reasonable costs arising from Customer Content; Customer’s configuration, instructions, or enabled actions; Customer’s unlawful use; or Customer’s violation of another person’s rights. Individual authorized users acting within their work duties do not personally owe this indemnity.

A written customer agreement controls governing law and dispute procedure if it addresses them. Otherwise, these Terms are governed by Delaware law, without regard to conflict-of-law rules. Before filing a claim, each party will give written notice and try in good faith for 30 days to resolve it.

Unresolved disputes will be resolved by confidential, binding, individual arbitration administered by JAMS under its applicable rules, remotely or in Wilmington, Delaware, unless law requires another location. Either party may bring an eligible claim in small claims court or seek temporary injunctive relief for unauthorized use, infringement, or security abuse.

Customer may opt out of arbitration within 30 days after first accepting these Terms by emailing thomas@usealia.com with its name, account email, and a clear opt-out statement.

We may update these Terms by posting a revised version and changing the effective date. If a change materially reduces Customer rights, we will provide reasonable advance notice through the Service or by email.

Neither party is liable for delays beyond its reasonable control. Customer may not assign these Terms without our consent; Alia may assign them to an affiliate or with a merger, reorganization, financing, or sale of assets. The parties are independent contractors. If a provision is unenforceable, it will be limited to the minimum necessary and the rest will remain in effect.

Questions and legal notices may be sent to thomas@usealia.com.